Depending on the shipping method selected and the type of order placed, processing and shipping times vary. Please see the chart below as a quick reference guide. Orders are processed and shipped during business hours only, so please note that the below estimates do not include nights, weekends, or holidays.
|Shipping Method||Processing Time||Shipping Time||Price|
|Standard shipping (free on 2+ and Coolers always ship free*)|
|2-3 business days||7-9 business days||$5 if subtotal is less than $17|
|FedEx Home Delivery||2-3 business days||1-5 business days||Varies depending on weight and size of order|
|Two-day shipping for orders placed before 9am PT||Same business day||1-2 business days||Varies depending on weight and size of order|
|Two-day shipping for orders placed after 9am PT||Next business day by 9am PT||1-2 business days||Varies depending on weight and size of order|
|My Hydro™ Standard Shipping||Total processing and shipping time is 15-19 business days||$5.99|
|My Hydro™ FedEx Home Delivery||Total processing and shipping time is 10-14 business days||Varies depending on weight and size of order|
How can I track my order?
Upon dispatch of your order, you will receive an email containing tracking details. Click the tracking link to follow the status of your order.
You will need to provide either the Order ID or the Email Address used to place the order.
How long will it take me to receive my order?
We will aim to have your order picked and packed within 24 hours. You will receive an email confirmation once it ships. Delays may occur around Christmas, Easter and public holidays. Remote deliveries are subject to local transport schedules and may encounter extended delays.
Can I have my order delivered to a different address from my billing address?
Yes. To have your items delivered to a different address, simply enter in the details on our delivery information page during the check out process..
How do I send different items to different people at different addresses?
You will need to create a different order for each of the different addresses.
If you have not received your order within the estimated delivery time, or have any other questions about your order, please contact customer service.